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HP Premium Agent Mindset Training

Premium training to shine (even more) after-sales

HP Premium Agent Mindset Training
ClientHP Inc.
IndustryTechnology

Challenge

30% of HP's global sales are high-end computers. Its relationship with its premium customers is, therefore, essential. In this regard, HP didn't have a special after-sales service that was fitting to the product range.

Solution

An online training solution incorporated various techniques—videos, e-learnings, storytelling, and webinars—to enhance relationships and soft skills with premium customers. An animated video, using storytelling techniques, visually explained the historical evolution of markets and customer service, fostering improved post-sales service and customer loyalty.

KPIs & achievements

of the agents gave a positive response90%
increase in team efficiency60%

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See all work